Ostheimer Online-Shop General Terms and Conditions of Business

Entering into a contract and contracting parties

The product descriptions in the Ostheimer Online-Shop are provided for information purposes and to make a purchase offer. You submit a binding purchase offer by clicking on the “Buy Now” button. Once the order has been placed, receipt and acceptance of the order are confirmed by automated e-mail. The contract is brought about with Ostheimer GmbH, Boschstraße 17, D-73119 Zell unter Aichelberg, Germany, which is represented by its Managing Director, Sibylle Engstrom, and is entered in the Ulm Local Court (“Amtsgericht”) under HRB 531001, and can be reached by telephone on +49 (0) 7164-9420 41 (Mon, Tue, Thu 8-10 a.m., Wed 2-4 p.m., Fri 12-2 p.m.) or by e-mail at service@ostheimer.de (hereinafter referred to as “Ostheimer” or “We”). German is the contract language. Ostheimer stores order contract texts for one year. Customers may only gain access to the order data if they have registered. This Online Shop and its General Terms and Conditions of Business are exclusively geared towards private end customers and institutions such as educational, therapeutic, social or medical institutions and practices. Our Ostheimer specialist dealers use a separate ordering channel. Accordingly, sales via this shop are only available for private use and in customary household quantities. We reserve the right not to accept purchase offers from commercially-aligned customers or to cancel such orders. This also applies if the nature and scope of the order suggests a commercial background.

Delivery times

At Ostheimer, all items are in stock and ready for despatch as a matter of principle. Should an item be sold out, you will become aware of this by the “Currently not available” notice. Ostheimer despatches available items the same day on workdays from Monday to Friday if the order is received by 12:00 midday. Ostheimer despatches your order Monday to Friday via DHL as standard. In Germany, the shipping partner will normally deliver to you within 1-2 working days following the handover. In exceptional cases, delays may occur, for example as a result of high capacity utilisation of the shipping service provider. Upon handover to the carefully selected shipping partner described above, Ostheimer will have done everything required to ensure that your order reaches you in good time (obligation to be performed at the debtor’s place of business or residence). Ostheimer does not undertake to reship the order if delivery is delayed in exceptional cases and without gross culpability (intent and gross negligence) on the part of the shipping partner.

Cancellation right

Consumers have a right of cancellation in accordance with Sections 312g, 355, BGB (German Civil Code). To that end, please see a detailed description with a sample cancellation form at the end of these provisions. According to Section 312g, II, BGB, the cancellation right does not apply in the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is authoritative. According to Section 13, BGB, a consumer is any natural person who enters into a legal transaction for a purpose that can neither be attributed to their commercial nor self-employed professional activity.

Order process and registration

You can either create a customer account in the Ostheimer Brand Shop or simply place an order as a guest without registering. As a matter of principle, the order process is started by placing items in the Ostheimer shopping basket using the “Add to basket” button. One click on the shopping basket symbol will show you the content you have currently selected with the option to change it. If you are already a PayPal customer, you can go directly to PayPal via the yellow “Direct to PayPal” button at this point, pay and complete the order. By clicking on the “Checkout” button, you will be guided through the following steps to complete your order:

1. Shipping information/registration

Here you decide whether or not you want to log into an existing customer account or enter your name, billing and delivery address. In this step, you can register a new customer account by ticking the box entitled “I would like to create a customer account, I have taken note of the data protection information” or proceed to checkout as a guest without creating a customer account. Furthermore, in this step, you have the option of entering a delivery address that may differ from the billing address. The shipping costs are also displayed in the “Summary.”

2. Complete order

Here you can view your order again, review and amend it if necessary, view the previous entries for the shipping and billing address and correct them using the buttons if necessary. Select shipping method: at present, we only offer standard shipping via DHL. Therefore, there are no further options in this respect. Select payment method: you can select the desired payment method here. Before completing your purchase, you will be referred to information about the cancellation right, which can be accessed by clicking here. If you wish to complete your purchase, you state that you consent to the Ostheimer Online Shop’s General Terms and Conditions of Business by ticking the checkbox. The purchase is completed by clicking on the “Buy now” button and completing payment using the selected payment method. Prices and shipping costs: the prices stated on the product pages include VAT and other price elements and do not include postage and packaging costs. We charge a flat rate of 3.50 euros for each order for deliveries in Germany. Orders with a goods value of 45.00 euros or more are dispatched free of charge in Germany.

Payment information